Who we are
Our website address is: https://eternal-eshe.com.
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Eternal Eshe (“Eternal Eshe,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, making a purchase, or communicating with us.
This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices you may have regarding your information.This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices you may have regarding your information.
Information We Collect
When you visit the Eternal Eshe website, place an order, sign up for communications, or contact us, we may collect information such as:
Information You Provide
- First and last name
- Email address
- Mailing and shipping address
- Billing informationPhone number
- Order and purchase information
- Information you provide when contacting customer service
- Reviews, feedback, or other content you voluntarily submit
Payment Information
When you make a purchase, payment information is processed through our third-party payment processor. Eternal Eshe does not need to store your complete credit or debit card number on our own systems.
Payment providers may collect and process information necessary to complete and secure your transaction according to their own privacy policies.
Information Collected Automatically
When you visit our website, certain information may be collected automatically through cookies, pixels, analytics tools, and similar technologies.
This information may include:
- IP address
- Browser type and device information
- Operating system
- Pages visited
- Website activity
- Referring website
- Approximate location
- Date and time of visitsInteraction with website features
We may use this information to understand how visitors use our website, improve website functionality, monitor website performance, and provide a better customer experience.
How We Use Your Information
Eternal Eshe may use collected information to:
- Process and fulfill orders
- Process payments
- Ship products
- Communicate with you about your orders
- Respond to questions and customer service requests
- Send order confirmations and important service communications
- Provide information about products, promotions, and special offers
- Improve our website, products, and customer experience
- Understand website traffic and customer preferences
- Prevent fraud, abuse, and unauthorized activity
- Comply with legal and regulatory requirements
We will not use your personal information for purposes that are materially different from those described in this Privacy Policy without providing appropriate notice when required by law.
Marketing Communications
If you choose to subscribe to Eternal Eshe marketing communications, we may send you emails, text messages, or other promotional communications about products, promotions, launches, and special offers.
You may unsubscribe from promotional emails by using the “unsubscribe” link included in the email.
If you receive text messages from us, you may opt out by following the instructions provided in the message, such as replying STOP, where applicable.
Please note that opting out of marketing communications does not prevent us from sending transactional or service-related communications, such as order confirmations, shipping updates, or other messages necessary to fulfill your purchase.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to help us operate the website and understand how visitors interact with it.
Cookies may be used to:
- Remember preferences
- Keep shopping-cart information
- Understand website traffic
- Measure advertising performance
- Improve website functionality
- Provide relevant marketing
You may be able to control or disable certain cookies through your browser settings. Disabling cookies may affect some website functionality.
How We Share Information
We do not sell your personal information for money.
We may share information with trusted third parties when necessary to operate our business and provide services to you. These parties may include:
- Payment processors
- Shipping and delivery providers
- Website hosting providers
- E-commerce and website service providers
- Email and SMS marketing platforms
- Analytics providers
- Advertising and marketing service providers
- Customer service platforms
- Professional advisors
- Government authorities or law enforcement when legally required
These service providers generally receive only the information reasonably necessary to perform their services.
Third-Party Services and Links
Our website may contain links to third-party websites, social media platforms, payment providers, or other services.
If you click on a third-party link, you will be directed to that third party’s website. We are not responsible for the privacy practices, security, or content of third-party websites.
We encourage you to review the privacy policies of any third-party service before providing personal information.
Data Security
We take reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, online transaction, or electronic storage system can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of information transmitted to or stored by us.
How Long We Keep Information
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing transactions, maintaining business and financial records, resolving disputes, enforcing agreements, and complying with applicable legal requirements.
The length of time information is retained may vary depending on the type of information and the purpose for which it was collected.
Children’s Privacy
Our website and products are not directed toward children under the age of 13.
We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take reasonable steps to delete that information.
Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information.
These rights may include the ability to:
- Request access to personal information we maintain about you
- Request correction of inaccurate information
- Request deletion of certain personal information
- Request information about how your personal information is collected or used
- Opt out of certain marketing communications
- Exercise other privacy rights provided under applicable law
To make a privacy-related request, please contact us using the information provided below.
We may need to verify your identity before completing certain requests in order to protect your information.
California Privacy Rights
If you are a California resident, California law may provide you with additional privacy rights regarding your personal information.
Depending on applicable law, California residents may have rights concerning access, correction, deletion, and information about the collection and use of personal information, as well as certain rights to opt out of the sale or sharing of personal information.
Eternal Eshe does not sell personal information for monetary consideration.
If you would like to submit a privacy request, please contact us using the contact information below.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, technology, legal requirements, or services.
When we make changes, we will update the Effective Date at the top of this page. We encourage you to periodically review this Privacy Policy to stay informed about how we handle personal information.
Contact Us
If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or have concerns about how your information is handled, please contact Eternal Eshe through our website’s customer service contact information.
Eternal Eshe
Lash & Brow Care
Privacy Inquiries: Please contact us through the Eternal Eshe website.