Overview
At Eternal Eshe, we are committed to providing high-quality lash and brow care products that support your beauty routine. Because our products are personal-use and perishable cosmetic products, we maintain a final sale policy to protect the quality, safety, and integrity of our products.
All Sales Are Final
All Eternal Eshe products are final sale. We do not accept returns, exchanges, or refunds for products once an order has been placed.
This policy applies to all purchases made through our website, including but not limited to:
- Lash and brow growth serums
- Beauty and cosmetic products
- Promotional or discounted products
- Gift purchases
- Products purchased as part of a bundle or special offer
Due to the nature of these products, we cannot accept products back for resale once they have left our facility.
Damaged or Incorrect Orders
We want you to receive your order in excellent condition. If your product arrives damaged, defective, leaking, or incorrect, please contact us as soon as possible so we can review the issue.
Please contact us within 7 days of delivery and include:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
- Any other information that may help us evaluate the situation
If the issue is determined to be a result of damage during shipping or an error on our part, Eternal Eshe may, at our discretion, provide a replacement or another appropriate resolution.
Submitting a request does not guarantee a refund, replacement, or exchange. Each situation will be reviewed individually.
Product Quality & Storage
To help maintain the quality and effectiveness of your Eternal Eshe product, please follow all instructions provided on the product packaging.
Products should be stored according to the manufacturer’s recommended conditions and kept away from excessive heat, moisture, and direct sunlight.
Eternal Eshe is not responsible for product damage or changes caused by improper storage, misuse, contamination, or failure to follow product instructions.
Order Changes & Cancellations
Because orders may be processed quickly, we cannot guarantee that changes or cancellations can be made after an order has been submitted.
If you need to request a change or cancellation, contact us as soon as possible. If your order has already been processed or shipped, our all-sales-final policy applies.
Refund Exceptions
Refunds are only considered when required by applicable law or when Eternal Eshe determines that an order was damaged, defective, or incorrectly fulfilled
We do not provide refunds due to:
- Change of mindIncorrect product selection
- Product not meeting personal expectations
- Failure to follow product instructions
- Improper storage or handling
- Allergic reactions or individual sensitivity
- Delayed shipping after the order has been shipped by the carrier
If you have known allergies or sensitivities, please review the product ingredients before purchasing and consult with a qualified healthcare professional when appropriate.
Our Commitment to You
At Eternal Eshe, we care about the quality of our products and the experience of every customer. We carefully package and prepare each order before it leaves our facility. Our final-sale policy allows us to maintain the highest standards for products intended for personal cosmetic use.
If you have a question or concern about your order, please reach out to our customer service team before using the product. We are happy to review your concern and determine the best way to assist you.
Thank you for choosing Eternal Eshe and trusting us with your lash and brow care.
Contact us at support@eternal-eshe.com for questions related to refunds and returns.